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How do switch phone numbers with two different phones with verizon and they are on the same plan?

My mom has an account for me, my dad, and her. Mom was the first one to start the account and then later on she added me and my dad. When she added me and my dad she bought us different phones than her's. Now she wants to switch phones with dad but she has to have the same number because she has a business that has her cell number as the contact number. So she wants to switch the numbers without having to pay verizon to do it for her. The reason why is because the verizon people said that we could do it ourselfs on the internet if we just go to the account and click on My ESN but we can't seem to find it. Does anybody have any idea as to how to switch the numbers?

Public Comments

1. Dial *611 from the handset you want to switch and I believe you press 3 to "change equipment" then follow the instructions and it should work otherwise expect to pay $20 per phone equipment switch that is what my friend paid it is ridiculous! Hope this helps!!
2. Go to www.verizonwireless.com and login click my phone then go to activate existing phone ...both equipments must be off to process online.... the esn is located on the back of the phone you must remove the battery and look at the back of the phone. If you call customer service to do it there is the fee $20 per esn change and you will have to call for your home phone because it can not be change if you are on the equipment...you can get them to waive the fee just tell them you tried to do it and you recieved a message saying unable to complete please call cusotmer service 800-922-0204 .... the reason you won't be able to do it is because unless one on those phones are not on the network when you change the first one you will have 2 esn of the same # on the network and it won't process ...customer servcie will have to do it a tenured rep wuld know that call them and get it waived and have them do it.... the only way you will be able to do it is to have 1 dummy esn #